How long will it take to receive my products?
With our free "ship to home" option, we ship the items within 2-3 weeks after receiving payment. There may be a delay with some temperature-sensitive items, such as chocolates, during warmer months.
For our free, "ship to school" option, we ship all items directly to the school (under your sponsor's name) at the end of their fundraising sale.
Do you accept personal checks or money orders for online sales?
We can only accept credit cards for online orders at this time. We do accept personal checks or money orders for in-person sale orders taken directly from your student or sponsor.
We use the latest SSL security measures for all online orders and your information will not be stored, or shared at any time.
Will you ship chocolates during hot months?
No. To ensure that your chocolates (and similar items) arrive in the condition we shipped them, we only ship them in cooler months - typically September until April.
Why won't it allow me to check out?
Please be sure you entered your SELLER ID code before, or during, your shopping session. This will ensure that your school/organization and student/sponsor will receive credit for your purchase. If you received an email or text from your student, the code should've already been entered into the SELLER ID box.
If you haven't received a code, please contact your student or sponsor and they will provide you with one.
What are my payment options?
For all web orders, we offer a secure credit card payment option upon checkout.
Does my magazine subscription include a digital AND printed version?
Yes! Each magazine subscription will be followed up with a confirmation email. This email will contain information on how to access your digital version immediately. Your printed magazine will deliver to your address later.
Will my magazine order auto-renew at the end of it's subscription?
Absolutely not. Your order is only valid for the period you designate. After your subscription period ends, you may be notified by the magazine and offered the chance to continue your subscription.
What happens if I receive a damaged product?
In the rare chance that you should receive a product that is defective or damaged, please visit our Customer Care Center web page and we will either replace the product or issue a full refund. Whichever you prefer.
To speak to a customer service rep, call 1-800-666-4136 (Monday to Friday 8:00am to 4:30pm EST), or send an email to email@example.com.
How do I know if my order went through?
You should receive a confirmation email shortly after you submit your order.
If you have any questions related to ordering, registering or any other issue, you can speak to a customer service rep at 800-666-4136 from Monday to Friday 8:00am to 4:30pm Eastern Standard Time, or send an email to firstname.lastname@example.org.
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